Northern Arizona’s Mountain Living Magazine, June 2020
Written by Gail G. Collins
Finding stories of goodwill during such tentative times has not been difficult as communities have been supporting each other in newfound ways during the COVID-19 pandemic. The people behind these good deeds, however, have proven a little more difficult to pin down. They are busy, making positive strides in any way they can. When they sit down to share stories of comfort and compassion, they talk about others. Jamie Thousand, owner of Satchmo’s BBQ, is fond of saying, “No one loves Flagstaff more than Flagstaff.” That’s a strong statement about the real character of our mountain community.
Like many of his fellow small business owners, he received endless encouragement from others in the midst of lockdown. Weekly customers, who had forgone logging into Yelp when business was thriving, wrote rave reviews and hopeful messages.
“There has been a challenge around every corner and curve balls thrown at us,” Thousand said, “and we adapt as quickly as possible.”
With owners nowhere near in the clear yet, and the hopeful summer boom ahead, the waters are uncharted. Planning is tenuous and preparation is dynamic. More processes, more space, but less confidence.
Along the way, Zoom conference calls and text strands buoyed and informed restauranteurs. State, city and chamber members exchanged ideas on how to interpret loose re-opening guidelines and implement safe practices, like face shields over face masks to counter asthma or a hearing deficit to continue lip reading. Scores of accepted human behaviors no one had previously second-guessed needed to be considered, such as the potential risks of a self-serve soda station.
John Conley, owner of Salsa Brava and Fats Olives, coordinated a multi-party Zoom call to share ideas and exchange information on new protocols. Tinderbox Kitchen’s Kevin Heinonen, Oregano’s David Kennedy and Thousand began a discussion of vital topics, among those the issue of liability.
“Never before in my 32 years of cooking in this amazing mountain town have I witnessed such unification, a fellowship of sorts,” Conley said, “where restaurants united and embraced one another, when a true sense of ‘no one is left behind’ prevailed.”
The crisis brought forth clear priorities.
Continue reading “Hallmarks of Goodwill and Resiliency: Locals help buoy the restaurant community”
October 2014
Don’t mess with success. In fact, diners could be forgiven if, over their quiche, they didn’t notice the shift to new ownership at Brandy’s. That was the plan after 20 years, as retiring owners Ed and Brandy Wojciak handed over the keys to Kelsey and Jamie Drayton. In the end, it was more of a legacy transfer. Kelsey began working as a dishwasher for Brandy’s at 15 years old and advanced while working his way through classes at Northern Arizona University where Jamie also attended. The couple moved to Los Angeles for several years before returning to Flagstaff with plans to open a coffee shop and got wind that Brandy’s was for sale. Over two years, the Draytons transitioned from managers to owners. “We kept what was working for a smooth transition,” Kelsey said. “All the dishes are made from scratch, from batters and pastries to hand-sliced fries.”